Last updated: September 29, 2026
Thank you for shopping with Madhappy. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are prepared and dispatched as quickly as possible. During launches, promotions, weekends, public holidays, or other high-volume periods, processing may take longer.
Delivery Time
Estimated delivery time is 5–11 working days after dispatch. Working days do not include weekends or public holidays.
Shipping Rates
Available shipping methods and charges are shown at checkout before payment. Where free shipping is advertised or available, eligible orders will receive the applicable free-shipping option at checkout. Any destination, service, or order-value restrictions will be shown before you complete your purchase.
Tracking
When tracking is available, you will receive a shipping confirmation with tracking details after your order has been dispatched. Tracking information may take some time to update after the carrier receives the parcel.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
International Orders
International shipments may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless these charges are shown as included at checkout, they are the responsibility of the recipient.
Delays
Delivery may be delayed by customs, severe weather, carrier disruptions, holidays, or other circumstances outside our reasonable control. We will assist where possible, but carrier delays do not automatically qualify an order for cancellation or refund.
Lost, Missing, or Damaged Parcels
If your parcel is marked as delivered but you cannot locate it, or if it arrives damaged, contact us promptly so we can review the shipment and assist with the carrier where appropriate.
Returns and Refunds
Returns, exchanges, and refunds are handled under our separate Refund Policy. Shipping charges may be non-refundable except where required by law or where the order is faulty or incorrect.
Contact
For shipping questions, contact us at ebaylaiba@hawazclothing.shop.